Get started with
BaltoPro
Download the BaltoPro application on your smartphone from the stores, then follow the steps below!
You want to use BaltoPro on a computer? Contact us.
1) Launch the app!
Start BaltoPro app on your smartphone, create your account and log in!
Hop! Barely logged in, you already have access to all of BaltoPro.
Your online booking portal is already available!
It is initially empty because it is linked to your BaltoPro schedule. So let's take the time to configure BaltoPro before taking a look.
2) Configure BaltoPro for your use
Take a look in the settings of the application, and adapt BaltoPro to you!
For each section, BaltoPro offers you a default sample configuration, which you can modify to fit your daily life!
We recommend that you check all the settings which are detailed below.
Settings we recommend checking:
Organization
Enter your company, organization, or club, and customize the look of your web portal.
Levels
Manage dog levels.
Convenient for making groups of levels or putting the puppies in separate classes.
Course location
Define fixed locations where you work with your clients. Locations for homeschooling are not listed here.
Activities
Define the activities you offer to your clients, such as group lessons, home lessons, agility etc.
Offers
Define the commercial offers that you sell to your customers! You can enter none, if you are only making bespoke offers.
Payment methods
Choose the payment methods you accept from your customers for paid courses.
Note: BaltoPro does not collect money from your customers. This setting is mainly informative.
3) Create or import your clients and their dogs
Your customers and their dogs are the heart of the operation of BaltoPro, which contains a complete customer management system (CRM), specialized for the canine field.
Create customers and their dogs one by one.
You create your clients and their dogs one by one, one after the other. Fill in their name, contact details and memberships (including the number of courses they have).
For dogs, their name and level is enough, but if you have photos, it will be fun!
Import clients and dogs!
You can also use the BaltoPro import feature to bulk import your clients and their dogs from spreadsheet files (eg Excel, csv, .xls, .xlsx).
The outstanding subscriptions of each customer can be filled in after import.
4) Make your schedule!
Create your courses, appointments, and events in the BaltoPro schedule:
For each course, define who can enroll and under what conditions.
Examples: Type of client, level of dog required, current adequate membership, deadline.
You can also choose how many units to deduct for this course (for membership holders with a limited number of units).
Go further?
Go back to the settings, and adjust a few elements for better comfort:
Schedule
Define the time span of your days so that your schedule adapts to it.
Online reservations
Check the opening and closing times for reservations. For example to prevent late unsubscriptions.
5) Share your online booking page
Your schedule is ok?
Share the address of your booking portal, available in the BaltoPro app! For example on social networks.
Your customers can register for your online courses, with the chosen criteria
previously.
If you have allowed the registration of visitors (prospects), there is a section for them!
The portal is accessible on smartphone and computer, with any simple internet browser. No need to install a mobile app!
6) Track reservations and let BaltoPro do it
The list of participants for each course is automatically updated in BaltoPro, as registrations are made from your online booking portal.
You can also enroll people in your courses yourself. In particular, this allows you to ignore reservation constraints.
Example :
"You have chosen to block registrations 2 hours before the start of a class. A person calls you 5 minutes before the class asking if they can come: You can choose to register them manually even though the normal deadline has passed ".
By knowing the participants, you can anticipate your lessons, and prepare a personalized program for them which, we are sure, will make them progress and flourish.
And no need to count down the remaining lessons for customers who have a limited number of lessons. BaltoPro has done it for you.
He checked the registration fees, and deducted the appropriate number of units from the memberships.
7) Use BaltoPro daily
You are now launched with BaltoPro. You can focus on your clients, their dogs, their follow-up, your courses and your events.
But what about everyday hazards? Here is a list of common cases that BaltoPro helps you solve:
Bad weather, illness, or impediment to class. What to do?
Cancel the course from BaltoPro: Units spent will be returned automatically.
Send an email and/or a group SMS to all course participants: They will be notified immediately.
Anything to say to a client at the next lesson?
Create a remind note for this customer. It's a feature of BaltoPro that allows you to put a message to a client that will be shown to you the next time (s)he signs up for a class. useful so you don't forget anything.
I received an SMS, but from whom?
Simply find that phone number in your customer list. BaltoPro will find the sender if they are part of your customer base.
Payment problem with a customer?
You can suspend their membership. They will no longer be able to register for your online courses. You can decide at any time to reactivate it.
Payment problem with a customer?
You can suspend their membership. They will no longer be able to register for your online courses. You can decide at any time to reactivate it.
8) Develop your canine activity
By having started using BaltoPro, you have the tools in place to manage your activity.
Check your dashboard regularly to:Check the dynamism of your activity.
Praise invested customers.
Encourage customers who have not come for a long time.
Anticipate the memberships which will end, or which have just ended.
Don't miss out on contracts anymore, build customer loyalty.
